A business must run fast or the risk of getting left behind could be fatal. But sales reps have always been looking for new tools, and new strategies that could help connect to prospective clients, to groom leads and to close deals faster. SMS text service has become one of the valuable assets in realizing these objectives.

Now I’ll walk us through how sales agents are now using SMS text service to upgrade their workflows and gain an edge over the competition.

Why SMS is a Sales Game Changer

SMS might feel like an out-of-date way to communicate in an age of email and social media. However, the data tells a different story:

• High Open Rates: Emails have an open rate of only around 20-30% with SMS message’s open rate being an astonishing 98%. It means that your message is much more likely to be seen and to be read.
• Instant Delivery: The standard method for floor subscribers is that such SMS messages get delivered within seconds so that time-sensitive information gets delivered to prospects without delay.
• Personal Touch: With SMS, you can have more personal, direct, connection and trust with the leads.
• High Response Rates: SMS is efficient for real-time interaction since people are so much more likely to respond to a text message, than an email.

SMS Text Service Uses for Sales Agents

1. Lead qualification and leads follow-up

• Initial Contact: An SMS text service would enable sales agents to immediately follow up by sending a message to a prospect. The attention paid to this prompt response and its likelihood of engaging the lead while they are still hot increases the likelihood that your leads have been earned and will convert.
• Automated Welcome Messages: JustCall has a great effect where you can use it to automate the process of welcome messages, you may send some useful information or you may introduce yourself!
• Appointment Scheduling: SMS helps sales agents schedule appointments, remind people, and confirm details — reducing no-shows and making the scheduling process less painful for everyone involved. For this, it’s great to have an SMS text service integrated with a calendar app.

2. Closing Deals Faster

• Urgency and Scarcity: SMS delivers time-sensitive offers, promotions, and discount by giving the product limited-timeme feel that drives prospects to act right away.
• Quick Quotes and Proposals: SMS is an easy way to send quick quotes, proposals, and contract details to shorten the sales cycle and save time.
• Post-Sale Follow-Up: An SMS text service can be used to draw positive customer reactions to a thing like applause, onboarding, or obtaining feedback to stimulate customer satisfaction and loyalty when a deal closes.

3. Internal Communication and Collaboration

• Team Updates: Through SMS, sales managers can quickly get out quick updates announcements, or reminders to their team to keep them up to date and on the same page.  Cloud Phone system integration further streamlines communication, ensuring updates are instantly delivered across all team members regardless of their location.
• Lead Routing: Some of the advanced cloud phone systems will automatically route leads to reachable guys via SMS, reducing response rates and helping efficiency.
• Real-Time Support: With SMS, sales agents can notify colleagues, ask and answer questions quickly, and work together more quickly on deals, creating a more agile responsive team.

4. Input of feedback and testimonials

• Surveys: It’s easy to launch a short survey to get customer feedback, find out which services could be improved, and determine customer satisfaction with an SMS text service.
• Testimonial Requests: By using SMS to just ask happy customers to provide testimonials, satisfied customers become a source of social proof and build credibility for your sales agents.

Choosing the right SMS text service

There is a whole load of SMS marketing platforms on the market and it’s important to pick the right one for your salespeople. Here are some key factors to consider:

• Integration with CRM: Make sure that SMS text service melds well into your CRM and that you’re able to handle contacts, track interactions, and carry out automation tasks regarding leads.
• Automation Features: Automated messages, drip campaigns, or scheduled messages will help you speed up your sales processes.
• Two-Way Communication: Select a platform that allows two-way SMS and real-time conversations with prospects.
• Reporting and Analytics: Optimising your SMS campaigns requires the ability to track open rates, click-through rates, etc.
• Compliance: Also, make sure that the platform works according to the regulating body such as TCPA in America.

Conclusion:

Sales agents can later join the current trend of SMS text service to stay ahead of their curve in today’s crowded competitive market. Sales teams can accelerate the qualification of leads, engage prospects more effectively, close deals faster, and build stronger customer relationships by using the high open rates, instant delivery, and personal touch of your email solution.

No more luxury….as new businesses continue to embrace digital transformation and integrating an SMS text service into your sales strategy is no longer a luxury but a necessity. By picking the right platform, like JustCall.io, and by applying the right best practices, sales agents can help supercharge the results SMS can provide. Mobile is the future of sales and SMS is the leader.